Forgot e-Pin

Please download Reset e-PIN Application Form.

User want to reset e-PIN can follow the step below:

1. Print out Reset e-PIN Application Form and fill up.
2. Handheld completed application form with document and take a photo.
3. Take photo of the front of your document and the back view (if you use Identity Card).
4. Send the completed form and 3 photos together to [email protected] .

NOTICE：

• The application form will be submitted to the relevant department and will be completed within 7 working days. Please be patient.
• Every users are allowed to reset e-PIN 3 times only. If user apply reset e-PIN for more than 3 times, WEN Wallet will not be accepted.

Example：

1. Form must be handheld by applicant, document front view must be clear to view, photo must be bareheaded.
2. Form and document must clear to view, cannot be block.
3. Photo size limit in 4MB.