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  1. Wen ECO Support
  2. General FAQ

General FAQ

Account Settings / Wallet Management / Backup & Restore / Transfer and Receive

WEN ECO【Getting Started】

  • How to Register
  • Countries/Regions Available for Registration
  • Download Android App Tutorial
  • Download iOS App Tutorial
  • How to submit authentication
  • Identity document for authentication
See all 8 articles

WEN ECO【Transfer & Receive】

  • Deposit to escrow
  • Withdraw from escrow
  • How to transfer / send
  • How to check blockchain transactions
  • How to check escrow transactions
  • Gas fee and transaction fee
See all 15 articles

WEN ECO【Security Settings】

  • How to change e-Pin
  • How to change password
  • Forgot login password
  • Forgot e-Pin
  • Account blocked
  • Screen lock
See all 7 articles

WEN ECO【Wallet Management】

  • How to create blockchain wallet
  • How to bind blockchain wallet
  • How to unbind blockchain wallet
  • How to check wallet address and public key

WEN ECO【Managing Account】

  • How to upload / change profile picture
  • How to remove profile picture
  • How to add / edit username
  • How to edit / unbind phone number
  • How to edit / unbind email address
  • How to change currency
See all 9 articles

WEN ECO【Backup & Restore】

  • Precaution for mnemonic
  • Why blockchain wallet changed
  • Forgot / lost mnemonics
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